Webinar Training FAQ (Frequently Asked Questions)

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Your Webinar Training

What is a webinar?
A webinar is web-based video and audio training delivered directly to your computer via the Internet. Learn great software tips and techniques from Dawn Bjork, Microsoft Certified Trainer and a Microsoft certified expert and apply your knowledge immediately!

What if I can’t attend?
Shortly after a webinar is completed, all registrants will receive access to the webinar recording to watch at their convenience even if they were not able to watch the live webinar.

Who should attend?
Registrations are available for individuals or groups. The single-user licenses only are for one person/one computer and are not for sharing. With a group/site license, you can show the webinar training in one conference room or training lab which is great for Lunch & Learn workshops, staff meetings, and quick, focused training.

Both types of registrations include live webinar, participant handouts, and session video recordings.

How do I attend? What equipment do I need?
To deliver the webinars to your computer, we work with GoToWebinar which uses either your phone or VOIP (Voice Over Internet Protocol), so you listen right from your own computer speakers via your Internet connection. I recommend you use an inexpensive USB headset that plugs into your computer for better sound quality and privacy from your office neighbors.

Once your registration is received, you will be sent a confirmation message and more details about attending the webinar of your choice. Although we rarely run into problems, please go to www.GoToWebinar.com before (a week or several days) the date of the web training. GoToWebinar is a reliable service but a few organizations block access to the site and you may need time to gain access for the web training.

What time do I attend the webinar?
Each webinar is scheduled for 60-75 minutes based on a start time in the Mountain time zone (indicated for each webinar training session and provided in your confirmation email messages). Customized webinar training may have a different time frame. Here are some tools to help you confirm your time zone:

Can I ask questions?
Although I look forward to answering questions in longer training sessions, these large group public webinars are not interactive (i.e., participants ask questions) to make sure that you receive as many valuable tips as possible. As you have likely experienced in other training, one person’s issue may not apply to everyone else attending the seminar. Overwhelmingly, the feedback is that attendees would rather have more great ideas in each session. Although I’ve used a chat feature in the past, some attendees have found this to be distracting as well. I will be sharing insider tips throughout and will also give you another way to ask your questions before and after the webinars.

My office wants webinar training just for us with our own topics and schedule. Can you do this?
Absolutely! In fact, more than 60% of the webinars I deliver are customized for specific organizations with a targeted training on a tailor-made outline of topics that are most important in their workplace. Custom webinars can include your own examples, question and answer sessions, chat, and other interactive features. Click here to learn more about creating your own custom software webinars.

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