Meet Dawn-Microsoft Certified Trainer

Dawn Bjork,

Microsoft Certified Trainer, Certified Speaking Professional, and The Software Pro®,

knows how to take the hard out of software.  With more than 30 professional certifications and over 25 years of experience transforming geek speak into people-friendly, Dawn simplifies complex processes in a warm, friendly, and extremely knowledgeable manner. Dawn is a Microsoft Certified Trainer (MCT), Certified Speaking Professional (CSP), Certified Virtual Presenter (CVP), conference speaker, and an expert in customized computer training and coaching, software consulting on Microsoft 365, Microsoft  Office, Adobe Acrobat, and other key software programs you use every day. Discover easy ways to be more productive, save money, and make better decisions!

Be More Productive with Software!

Contact us to create a personalized plan for your software productivity.

Microsoft Certified Trainer-Dawn Bjork

Forget Stereotypes

Dawn is your Geek in Disguise; a techie that doesn’t act, look, or communicate like a computer nerd. She understands “geek speak” but prefers plain English to build comfort and competence for software users of any experience level. Her experience and credentials with software training are proven not by an overuse of lingo but by helping clients and others to be more productive and less frustrated by their software tools. A conference and classroom favorite, she strives to generate mental light bulbs not glazed looks. Dawn is your tech translator and problem solver!


Microsoft Certified Trainer … and Much More!

A Microsoft Certified Trainer (MCT) and Certified Speaking Professional (CSP), Dawn is an energizing and informative conference speaker, software trainer and coach, and expert computer consultant that delivers results. Certifications are important, but connecting and collaborating with clients to deliver the right solutions is even more important! Do you want to:

  • Be a Word Wizard?
  • Excel at Excel?
  • Perfect Your PowerPoint Presentations?
  • Overcome Overload with Outlook?
  • Become an Access Authority?
  • Get Organized with OneNote?
  • Be Visual with Visio?
  • Win with Windows?
  • Master Microsoft Office?
  • Be an Acrobat Athlete?
IT training, computer training, microsoft office training

Dawn has helped more than 100,000 individuals from Fortune 1000 companies, government, associations, education, and other organizations to learn how to use their software and technology more effectively. Dawn has written hundreds of software learning guides, hosted 300+ virtual programs and webinars on Microsoft 365 and Microsoft Office programs, and created hundreds of software training videos.

Doing it right from start and her ability to put people at ease and explain complex details in simple terms are just some of the many compliments I heard about Dawn's work.
Rosanne Dreher

Credentials and Education

Choose Dawn as your expert on customized software training, technology and productivity presentations, business software consulting, and technical documentation.

  • Microsoft Certified Trainer (MCT).
  • Certified Speaking Professional (CSP); less than 850 global speakers have earned this prestigious credential.
  • Expert productivity speaker and software instructor with Microsoft 365 and Microsoft Office 365.
  • Certified Microsoft Office Master Instructor and Certified Microsoft Application Specialist (MCAS) Instructor, which verifies a trainer’s skills and hands-on ability to use the entire Microsoft Office suite of business productivity programs, including Microsoft Office Outlook, Microsoft Office Excel, Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office OneNote, Microsoft Office Access, and Microsoft Windows.
  • Certified Virtual Presenter (CVP)
  • Past President, Colorado Chapter-National Speakers Association.
  • Professional Member, National Speakers Association.
  • Certified Women’s Business Enterprise (WBE). Graduate of the WBENC Platinum Supplier Program (PSP).
  • Certified Women-Owned Small Business (WOSB).
  • Online columnist for the International Association of Administrative Professionals (IAAP).
  • Contributing columnist for the American Society of Administrative Professionals (ASAP).
  • Bachelor’s degree in Business Administration, Marketing and International Business, University of Colorado-Boulder.
  • Ongoing education on software applications, communications, presentation skills, leadership, training techniques, business management, and professional development.

Did You Know?

As the daughter of a creative and analytical engineer who built his first computer in 1975, Dawn credits her Dad for fostering her quest for knowledge, understanding how things and people work together, recognizing problems, and creating the right solutions. Mix in a social mother and teacher who encouraged travel and taking risks, and the career path was likely to be a natural! Dawn enjoys the Colorado mountains, hiking, biking, yoga, golf, fitness, travel, and playing poker. She is a retired scuba diver (ask her about scuba diving with sharks … on purpose!) and is a lifelong learner.

For software training, Microsoft 365, Microsoft Office 365, Microsoft Office 2019, Microsoft Office 2016 support, and software expertise, look to Dawn Bjork, The Software Pro®, your Microsoft Office trainer, Microsoft Certified Trainer, conference speaker, and virtual presenter.