“The only thing worse than training employees and losing them is not training them and keeping them.”
~Zig Ziglar

Looking for practical ways to get more from Microsoft 365? Dawn Bjork, The Software Pro®, combines deep technical expertise with clear, easy-to-understand instruction that helps people work smarter right away. As a Microsoft Certified Trainer (MCT), Certified Speaking Professional (CSP), and Microsoft Office Specialist Expert (MOSE), Dawn helps individuals and teams build skills that make a real difference.

With the right training, your team can save time, reduce frustration, and accomplish more every day.

With a unique blend of technical knowledge and communication expertise, Dawn helps organizations:

Customized Microsoft 365 Training

Create a learning experience tailored to your organization, goals, and team. Training can be tailored to your schedule, skill level, and preferred format to ensure the most relevant and practical results.

Customized options include:

  • Interactive virtual sessions ranging from 45 minutes to multi-day programs
  • In-person training at your location
  • Virtual coaching and follow-up support
  • Education sessions as part of conferences, association meetings, or company events
  • Speaking sessions featuring practical Microsoft 365 tips, tricks, and productivity strategies

Training should be engaging, practical, and enjoyable. Many in-person sessions include light, upbeat touches to help create a relaxed learning environment that makes it easier to ask questions, build confidence, and retain new skills. (And don’t worry, we tailor the experience to match your culture and preferences.)

“You are such an entertaining and dynamic speaker. The software tips you provided opened a new door to productivity.”

Conference Attendee

“It’s rare to attend a presentation in which the takeaways will literally save me hundreds of hours in improved productivity well into the future.
The tips you shared are sure to do this for me and many others
”

Steve Krueger, CPPO, CPPB

“Your virtual training gave me the intuitiveness and confidence
to think outside the box and apply something new, and it worked!”

Heather J. Mowry, MPA, State of Oregon

Dawn brought a high level of professionalism when working with my team.
Beyond her impeccable knowledge of the content, she displayed a True Spirit to Serve. This is a rare combination.”

Jeff Cole, Hospitality Vice President

“The Outlook tips you shared were incredible!
 Just your tip on automating email responses was worth the entire conference! Brilliant!”

Senior Meeting Planner, Charles Schwab

“Thank you for your virtual classes! I always thought I knew enough about Word and Excel, but you proved me wrong in a good way!”

Linda Morse, Purchasing & Contracts Manager

“I’m saving at least 2 days of work every month
by applying the new Excel skills and processes I’ve learned from Dawn. She is a lifesaver!”

Financial Analyst

“Dawn’s session on Microsoft Copilot tips and tricks was AMAZING and will likely save me hours each week.”

Executive Assistant, Conference Participant

“Dawn was professional, consistent, and a joy to work with! She is at the top of her game and she is an excellent presenter. Conference attendees loved her, and she knows her subjects.”

Erik Ruthruff, Microsoft Office Solutions Conference

“Dawn consistently ranked among the top presenters at NIGP (The Institute for Public Procurement) events, quickly becoming a trusted and sought-after expert for our members. When we launched our online Learning Lab series, her engaging, practical, and supportive teaching style elevated the entire program. Partnering with Dawn was a decision that truly strengthened our organizational success.”

Bradley Davis, Strategic Business Development Manager, IACET


“Dawn’s presentation was upbeat, funny, and very informative. Most important, I am still hearing from our members who are using the great ideas from the session. It takes a lot to ‘Wow!’ some meeting planners, but Dawn succeeded!”

Chapter President, Society of Government Meeting Professionals

“Thank you, Dawn. We received tremendous feedback that your presentation on Microsoft Office was dynamic, interesting, and very informative. The strong points of your presentation were how you interacted with the audience, and your expertise and enthusiasm on the subject.”

London Matusiak, Marketing Manager, Vitech Systems Group

“Dawn’s presentation style is fun, interactive, and incorporates a variety of creative training techniques. I highly recommend Dawn not only as an excellent presenter but as a Microsoft expert!”

Don Marquez, Denver Water, Director of Training & Development (Retired)

“Dawn is an exceptionally professional and knowledgeable speaker who brings the same passion and engagement to virtual sessions as she does in person. She creates a personal, connected experience for every participant while staying on track and delivering real value. Dawn consistently goes above and beyond to support learners, making her one of my top training recommendations.”

Terry Gonzales, Training Officer, Federal Transit Administration

“Dawn blew me away when it came to showing us how to navigate through Microsoft Outlook. We learned to organize and prioritize email messages, navigate through our inbox messages, create tasks and appointments, and all in record time. This has greatly enhanced my productivity. It’s refreshing to learn from someone that’s as engaging and exuberant as Dawn.”

Gary Barkman, CPPB, Procurement Specialist Supervisor, Mesa Public Schools

“Wow! Your program on Microsoft Office was the best training session I have ever attended!”

Carol Selke, Business Support Coordinator, IT, COPIC Insurance

No jargon. No talking down. No wasting time on what you don’t need.

The Software Pro® focuses on the skills that actually make a difference. Through practical examples and customized Microsoft 365 training, Dawn helps you work smarter, support your business goals, and create a more productive and less frustrating workplace.

Pick a program or create your own.

Training for Microsoft 365 applications, including:

  • Microsoft 365
  • Microsoft Outlook *
  • Microsoft Excel *
  • Microsoft Word *
  • Microsoft Teams

* Microsoft Certified Expert

  • Microsoft Forms
  • Microsoft OneNote *
  • Microsoft PowerPoint *
  • Microsoft Planner
  • Microsoft To Do